Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is provided by Axithos LLC ("Axithos," "we," "us," or "our"), a U.S.-based company offering AI-powered front desk solutions. This Policy outlines how we collect, use, store, disclose, and protect information obtained through our website (www.axithos.com), our AI receptionist services, and any other tools or platforms we offer (collectively, the "Services").By using our Services, you acknowledge and agree to the practices described in this Policy. This Policy is subject to and incorporated into our Terms of Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information including, but not limited to:

Name, email address, phone number, and business contact details Internet Protocol (IP) address and device identifiers Call and text transcripts, voicemails, or recordings (with proper disclosure) Account and billing information Employment or professional-related data

2.2 Usage Data

We collect technical and usage-related data such as:

Browser type, operating system, and IP address Pages visited and interactions on our website Call and message metadata (timestamps, durations, etc.) Analytics on how Services are used

2.3 Cookies & Tracking

We use cookies and similar technologies to enhance your experience. Types of cookies include:

Session Cookies: For secure access and site navigation Preference Cookies: To remember settings and preferences Security Cookies: For fraud detection and prevention Advertising Cookies: For relevant promotions based on user behavior

You can manage cookie preferences through your browser settings.

2.4 Location Data

If permitted, we may collect location information to optimize service performance. Location access can be controlled via your device settings.

3. How We Use Your Information

3.1 Primary Uses

We may use your data for:

Providing and improving our Services Personalizing your experience Managing accounts and transactions Sending service updates or support messages Monitoring usage to improve performance and security

3.2 Secondary Uses

We may also use anonymized or aggregated data for:

Training AI and machine learning models Product research and service development Creating analytics or insights reports Enhancing our internal business operations

4. Data Sharing

4.1 No Sale of Personal Information

We do not sell, lease, or exchange your personal information for monetary gain.

4.2 Internal Use

We retain full access to all data collected via our Services for internal development, performance optimization, and AI enhancement.

4.3 Third-Party Access

We may share data with:

Service Providers: Third-party vendors who support core functions (e.g., hosting, analytics, communications). Business Transfers: In mergers or acquisitions, your information may be transferred as part of the transaction. Legal Compliance: We may disclose data when required by law or to protect our rights, users, or the public. Aggregated Insights: Non-identifiable data may be shared for research or strategic partnerships.

By using our Services, you consent to these disclosures.

5. Data Retention & Security

5.1 Retention

We retain personal information as long as necessary for business or legal purposes, including dispute resolution and compliance.

5.2 Protection

We use commercially reasonable safeguards (technical, administrative, and physical) to protect your data, but no system is fully secure. Use of our Services acknowledges this risk.

6. Your Rights & Choices

You may request to:

Access or update your personal data Delete your information (subject to legal limits) Restrict or object to data processing Opt out of marketing communications via unsubscribe links or direct contact

To exercise your rights, contact us (see Section 13).

7. International Use

Your information may be processed outside your home country, including in the United States. Data protection laws in other regions may differ, and by using our Services, you consent to such transfers.

8. Children’s Privacy

Our Services are not designed for individuals under 13. We do not knowingly collect information from children. If you believe a child has submitted personal data to us, please contact us for deletion.

9. Updates to This Policy

We may revise this Policy periodically. Significant changes will be posted on our website and may be emailed to users. Continued use of our Services constitutes your acceptance of the revised Policy.

10. Regional Data Protection Rights

10.1 GDPR (EU/EEA Residents)

If applicable, you have the right to:

Access, rectify, or delete your personal data Restrict or object to processing Request data portability Withdraw consent at any time

To make a request, please contact us directly.

10.2 CalOPPA (California)

In compliance with CalOPPA:

Our site allows anonymous browsing Our Privacy Policy includes "Privacy" in the link title We notify users of any changes on this page Users can update personal data by emailing us

10.3 CCPA (California Residents)

You may:

Request access to your personal data Request deletion of your personal data Opt out of data sharing considered a “sale” under CCPA (we do not sell data for profit)

11. Service Providers

We partner with reputable third parties to support our Services, such as:

Analytics: Google Analytics, PostHog, Mixpanel CI/CD & Development Tools: GitHub and others These providers access data only for approved tasks and must maintain confidentiality.

12. Payments

If you purchase Services from Axithos, we use third-party processors for payment handling. We do not store your payment information. These processors manage your payment data according to their own privacy policies.

13. Contact Us

If you have questions about this Policy, your data, or wish to make a request, contact us:Axithos LLC Email: [email protected] Website: www.axithos.com

14. Governing Law

This Privacy Policy is governed by the laws of the State of New Jersey, without regard to conflicts of law. Any disputes shall be resolved in courts located in New Jersey, USA.