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Axithos

AI Front Desk Software

AI Front Desk SoftwareAI Front Desk Software

Terms and Conditions

Last Updated: April1, 2025


1. Introduction

These Terms and Conditions ("Terms") form a legally binding agreement between you ("you" or "User") and Axithos LLC ("Axithos," "we," "us," or "our"), governing your use of our website (www.axithos.com) and all related services, applications, and tools (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, you must discontinue use immediately.

We may update these Terms at any time. The updated Terms will be posted with a revised “Last Updated” date. Your continued use of the Service constitutes acceptance of the revised Terms.


2. Definitions

  • User: Any individual or entity that accesses or uses the Service
     
  • Account: A registered user profile enabling access to specific features
     
  • Content: Includes text, audio, visuals, data, software, or other digital materials
     
  • Subscription: Fee-based access to the Service
     
  • Confidential Information: Any proprietary or non-public data disclosed between parties
     
  • Inbound/Outbound Calls: AI-powered calls received or initiated through our platform
     
  • Compliance Requirements: All applicable federal, state, or industry regulations
     
  • AI Agent: The digital assistant created and used on the Axithos platform
     
  • AI Platform: Our proprietary software used to manage AI-powered communications
     
  • AI-Generated Content: Content produced by the platform based on user inputs
     

3. Eligibility

You must be at least 18 years of age and have legal capacity to use the Service. By using the Service, you represent that you meet these requirements.


4. Description of Services

Axithos offers AI-driven receptionist tools to automate customer interactions, including:

  • 24/7 AI call answering and outbound calling
     
  • Appointment scheduling and follow-ups
     
  • Call routing and voicemail capture
     
  • SMS messaging during interactions
     
  • Real-time admin dashboard and analytics
     
  • Multilingual AI interactions
     
  • A reseller/white-label partner program
     

5. Account Management

Users must provide accurate information during account creation and keep it updated. You’re responsible for safeguarding your credentials and any activity under your account.


6. Platform Role and User Responsibility

Axithos provides a technology platform. All use of our AI receptionist—including content and compliance—is solely your responsibility. You agree to:

  • Use the platform in accordance with applicable law
     
  • Avoid misuse or abuse of outbound/inbound calling features
     
  • Obtain any required consents from call recipients
     
  • Indemnify Axithos for any legal claims arising from your use of our services
     

We do not offer legal advice and recommend consulting counsel for regulatory guidance.


7. Prohibited Uses

You may not use the Service for:

  • Illegal, harmful, or fraudulent purposes
     
  • Violating telemarketing laws or third-party rights
     
  • Harassment, abuse, or spamming
     
  • Emergency or toll-charge calls
     
  • Reverse-engineering or competing service development
     

Violation may result in account suspension or termination.


8. Acceptable Use Policy

You agree not to post or transmit:

  • Unlawful or offensive content
     
  • Malware or unauthorized software
     
  • Infringing material or spam
     
  • Misleading or impersonated identity
     
  • Automated bots or data scraping
     

Axithos reserves the right to remove content or disable accounts that violate this policy.


9. Compliance Requirements

You are solely responsible for ensuring all calls comply with relevant laws (e.g., TCPA, TSR). Caller ID must be accurate, and consent must be documented. Axithos may monitor account activity and cooperate with regulators where necessary.


10. Subscription Terms

Subscriptions auto-renew monthly or annually until canceled. Pricing details are posted on our site and may be updated. Axithos reserves the right to terminate accounts for failed payment attempts after proper notice.


11. Usage Fees

Current rates include:

  • $0.12/min for AI-handled calls
     
  • $0.03/min for calls transferred by the AI
     

These fees are billed monthly with your subscription. Rates are subject to change with prior notice.


12. Free Trial & Cancellation

Free trials may be offered periodically. Upon trial expiration, billing begins automatically unless canceled. Usage fees still apply during trial periods. You may cancel any time via account settings.


13. Refund Policy

Refunds are not guaranteed. Axithos may consider refund requests under special circumstances and at its discretion.


14. Intellectual Property

All rights in the Axithos platform, brand, and technology remain with Axithos LLC. Users retain ownership of their content but grant Axithos a non-exclusive license to use anonymized data for service improvement.


15. User-Generated Content

By uploading or creating content within the platform, you grant us the right to use, reproduce, and display such content for product support and development. You must own or have rights to all submitted content.


16. Privacy Policy

Refer to our Privacy Policy to understand how we collect, store, and use your data. Use of our AI platform is subject to ethical AI practices and responsible use.


17. Data Security

We apply standard security protocols, but no system is impenetrable. Use the platform at your own risk. Axithos is not liable for data breaches caused by third-party attacks.


18. Confidentiality

Both parties agree to protect each other’s confidential information using industry-standard safeguards and not disclose such information without written consent.


19. Service Availability

We may suspend or modify Services at any time. While we strive for uptime, access is not guaranteed. We may limit access or features to ensure system integrity.


20. Third-Party Links

We’re not responsible for third-party websites or services linked to or integrated into the platform. Use them at your own discretion.


21. Suggestions & Feedback

All suggestions or improvements you submit become the sole property of Axithos and may be used without compensation.


22. Legal Compliance

You agree to comply with all applicable local, state, and federal regulations, including telemarketing and export laws.


23. Indemnification

You agree to indemnify and hold Axithos harmless from all claims arising from your use of the platform, including violations of law, third-party rights, or contract breaches.


24. Limitation of Liability

To the fullest extent allowed by law, Axithos is not liable for:

  • Loss of revenue or data
     
  • Regulatory fines due to user violations
     
  • Inaccuracies in AI-generated responses
     
  • Any indirect, incidental, or consequential damages
     

25. AI Disclaimer

You acknowledge the AI system may not be perfect or context-aware. Use of AI-generated responses is at your own risk. You are responsible for reviewing content before using it externally.


26. Warranties & Disclaimers

The Service is provided “as-is.” We disclaim all warranties, express or implied. We do not guarantee outcomes, accuracy, or uninterrupted availability.


27. Dispute Resolution

Disputes will be resolved through binding arbitration in the State of New Jersey under the rules of the American Arbitration Association. Either party may seek interim relief through the courts.


28. Changes to Terms

We may update these Terms with or without notice. Material changes will be posted 30 days in advance. Continued use of the Service constitutes acceptance.


29. Termination

We may suspend or terminate your access at any time for any breach of these Terms. You may cancel your account at any time via the platform or by contacting support.


30. General Terms

  • Notices: Must be delivered in writing via email or courier
     
  • Force Majeure: Neither party is liable for delays beyond control
     
  • Entire Agreement: These Terms represent the entire agreement
     
  • Severability: If any provision is invalid, the remainder remains valid
     
  • Assignment: You may not assign rights without our written consent
     

31. Outbound Calling Terms

You must ensure that:

  • All called parties have consented
     
  • You comply with Do Not Call rules and hours
     
  • Recordings follow consent laws
     
  • Content of calls is lawful
     
  • Caller ID is truthful
     

We may monitor for violations and suspend outbound services accordingly.


32. Reseller Program

All Reseller terms apply as per your agreement. Resellers must:

  • Adhere to pricing and marketing guidelines
     
  • Handle first-level support
     
  • Not modify platform core functionality
     
  • Accept full liability for customers under their brand
     

We reserve the right to modify or terminate the program at any time.


33. Contact Information

Axithos LLC
Email: support@axithos.com
Website: www.axithos.com


Copyright © 2025 Axithos - All Rights Reserved.

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